TERMS AND CONDITIONS OF PURCHASE

At Bennu Santana, we strive to bring you unique, lovingly made products. Below you will find our purchase and return policies designed to ensure a safe and satisfying experience.

1. SHOPPING

Payment methods: We accept payments via credit cards, debit cards, PayPal and bank transfers. All payments are processed securely.

Order confirmation: Once payment has been made, you will receive an email confirming your order. Please check that the details are correct.

Processing time: Orders are processed within 2-5 business days.

2. SHIPMENTS

Delivery areas: We ship nationally and internationally.

Shipping times:

National: 3-7 business days.

International: 10-15 business days (depending on destination).

Shipping cost: Shipping costs vary by weight, destination, and current promotion. Some orders may qualify for free shipping.

Follow-up: Once your order has been shipped, you will receive a tracking number so you can follow your package.

3. RETURNS AND EXCHANGES

Return conditions:

We accept returns within the first 14 calendar days after receiving your order.

The product must be in perfect condition, unused and in its original packaging.

Return process:

1. Contact us via email bennusantana@gmail.com indicating your order number and the reason for the return.

2. We will send you instructions on how to return the product.

3. Once we receive the item, we will process your refund within the next 7 business days.

Return cost: Return shipping costs are the responsibility of the customer, except in the case of defective products or errors in the order.

4. SATISFACTION GUARANTEE

If any product arrives damaged due to shipping, please contact us within 48 hours of receiving it. Include photos of the damage to process a replacement or refund.

5. CONTACT

If you have any questions or concerns about your order, our customer service team is available to help. Please write to us at bennusantana@gmail.com or use our contact form on the website.